RouteCTRL™ for Dynamics365 Supply Chain
This fully embedded module delivers advanced route planning, real-time tracking, and management capabilities. Seamlessly integrated with standard SCM functions, it enables authorized users to build transportation and service routes directly from sales, purchase, transfer, and service orders without leaving Dynamics 365. Powered by the RouteCTRL platform, it acts as a centralized hub for dynamic, traffic-aware coordination, ensuring smooth data interaction and measurable gains in operational performance.
Features
Discover what makes RouteCTRL the leading choice for Dynamics 365 Supply Chain Management integration.
Dispatch Planning
Managing dispatch schedules can be one of the most complex parts of logistics. RouteCTRL simplifies the process with an intuitive planner built directly into Microsoft Dynamics 365 SCM, so your team can assign routes, drivers, and time slots in minutes instead of hours. Operators check in seamlessly at warehouses, keeping every dispatch coordinated and on time.
Interactive Dispatch Planner
Plan routes faster with drag-and-drop slot and lane assignment. Dispatchers can adjust schedules as orders, drivers, or capacity change, keeping operations flexible and efficient.
Route Verification
Avoid costly mistakes by verifying routes before they go out. The planner lets dispatchers confirm assignments and release only approved routes, adding control and reducing unplanned dispatches.
Consolidated Route and Driver Overview
Get a complete view of drivers and routes on one screen. Dispatchers can match drivers to routes with confidence, prevent timing conflicts, and keep the fleet moving without delays.
Route Planning
RouteCTRL’s interactive planner lets you design, optimize, and monitor routes in real time. With dynamic maps, customizable templates, and intelligent sequencing, your team reduces costs, avoids delays, and keeps every route accurate and compliant.
Accurate Estimation
Plan routes with precision by factoring in vehicle restrictions, delivery windows, and load types. Review estimated costs, travel times, and route efficiency upfront, so dispatchers can confirm only routes that are feasible, compliant, and cost-effective.
Interactive Map Planner
See the full picture with a dynamic map of planned routes. Dispatchers can drag and drop to resequence stops, adjust schedules, or split and merge routes, quickly resolving overlaps, gaps, or potential delays.
Stop and Route Overview
Drill into each stop for detailed information and access a complete route summary, including estimated costs, timings, and restrictions. With full visibility across every leg of the journey, your team can plan smarter and deliver with confidence.
Route Tracking
Track operators and monitor routes in real time with instant visibility into location, shipment status, and progress. As drivers and technicians complete shipments and tasks through the Operator App, updates flow directly into Microsoft Dynamics 365 SCM to keep you in control from dispatch to delivery and ensure operations run smoothly every step of the way.
Route Display
Monitor multiple drivers and routes on a single map with live visibility into location, shipment status, and progress. Vehicle restrictions such as weight limits and access zones are applied automatically, keeping every route compliant and on track.
Live Notifications & Updates
Receive instant notifications as operators complete shipments and tasks. Driver locations update in real time, and if a route changes, the system reflects it directly in Dynamics 365 SCM.
Interactive Map with Detailed Stop Insights
View each stop in detail and track real-time progress across every route leg. Dispatchers stay informed with accurate, up-to-date data, making it easier to oversee deliveries and keep operations running smoothly.
Transport Cost and Billing
Understand the true cost of every route. RouteCTRL calculates transport costs by distance, time, weight, volume, stops, or packages, and relates estimates back to vehicles and operators. The result is clear cost visibility, smarter billing, and more profitable route planning.
Transport Cost Estimation
Calculate transport costs by distance, time, weight, volume, stops, or packages. Give customers transparent pricing while enabling your team to plan routes with reliable cost forecasts.
Detailed Cost Analysis
View costs broken down by vehicle, driver, and route to spot inefficiencies. With clear visibility, managers can allocate resources more effectively and identify savings opportunities.
Smarter Billing
Apply shipment costs directly to customer orders ensuring billing stays accurate, timely, and fully aligned with transport operations.
Checklist Management
Turn critical tasks into a structured process. RouteCTRL lets you design customizable checklists for vehicle inspections, load verification, and incident reporting. With real-time updates from the Operator App, managers gain clear records that improve safety, support compliance, and keep operations accountable.
Customizable Inspection Checklists
Build tailored checklists with flexible field types, from notes and multi-option selections to photo uploads. Configure each section to match your operational standards and fleet requirements.
Flexible Configuration
Set checklists as mandatory at key points such as before a route, during stops, or at completion. Drivers sign off electronically, ensuring inspections and compliance tasks are completed without exception.
Instant Response Retrieval
Access completed checklists in real time for accurate records and fast reviews. Dispatchers and managers can track compliance and maintain verifiable documentation for audits and safety assessments.
Shipment Notifications & ePOD
Keep customers updated from dispatch to delivery. RouteCTRL lets you define what updates go out, who receives them, and through which channels whether by email, SMS, WhatsApp, or your own messaging system. With automated alerts and instant proof of completion, your team strengthens communication, builds trust, and improves the delivery experience.
Customizable Notification Templates
Design branded notification templates in RouteCTRL Template Manager within your Microsoft Dynamics 365 SCM ERP for WhatsApp, email, and SMS. Use ready-made options or tailor your own to maintain consistent, professional communication at every stage of the route.
Automatic Shipment Updates
Trigger notifications automatically based on shipment status changes. Customers stay informed in real time, reducing support calls and improving transparency.
Instant Proof of Completion (ePOD)
Send electronic proof of delivery the moment a shipment is completed. Customers receive immediate confirmation, ensuring smooth communication and stronger accountability in every transaction.
Actual vs Planned
RouteCTRL overlays planned routes against those actually driven, highlighting deviations, time variances, and cost differences. Dispatchers gain clear insights to improve performance, reduce waste, and make smarter decisions for future operations.
Visual Route Comparison
Compare planned routes with the actual paths taken, displayed side by side on an interactive map. Spot deviations quickly and assess their impact on efficiency.
Cost and Time Tracking
Measure the gap between estimated and actual costs and travel times. Apply these insights to fine-tune route planning and support better operational decisions.
Performance Insights
Identify recurring issues and patterns across routes, from frequent delays to cost overruns. Use these insights to refine planning, improve driver performance, and strengthen overall logistics strategy.
Integrated Live Communication
Maintain direct communication between operators, dispatchers, warehouse teams, and customers with the live chat functionality. Integrated within Microsoft Dynamics 365 SCM, this feature enables real-time updates and smoother coordination throughout each route.
Operator/Warehouse Chat
Enable two-way communication between operators and dispatchers through the Operator App. Share updates instantly to keep schedules aligned and avoid delays.
Shipment Chat
Tie conversations directly to shipments, so operators, warehouses, and customers share the same real-time updates for every order.
Seamless Text and Image Sharing
Send both text and photos to clarify instructions, confirm deliveries, or report issues on the spot, ensuring faster resolutions and smoother operations.
Dynamic Route Rescheduling
With RouteCTRL, dispatch plans remain flexible even after routes are released. Routes can be reverted to planning, adjusted, and reassigned in minutes, with updates synced instantly to the Operator App. This keeps drivers aligned, operations adaptive, and deliveries on track.
Route Adjustments
Revert routes back to planning at any stage to modify timings, reorder stops, or reassign drivers and vehicles as conditions change.
Instant Operator Updates
All changes are synced directly to the Operator App, giving drivers the latest instructions without delay and keeping routes accurate in the field.
Adaptive Operations
Dynamic scheduling reduces disruption by helping teams respond quickly to delays, last-minute orders, or capacity changes, ensuring critical operations stay on track.
Fleet & Trailer Management
Gain complete oversight of vehicles and trailers with RouteCTRL for Microsoft Dynamics 365 SCM. Centralize asset records, track real-time locations with GPS, and maintain a full history of usage and movements. RouteCTRL helps manage servicing, maintenance, and lifecycle tasks through familiar tools, reducing downtime and keeping fleet assets performing at their best.
Centralized Asset Records
Maintain a single system of record for vehicles and trailers, including usage history, assignments, and movement logs.
GPS-Enabled Tracking
Link telematics and GPS devices for live visibility into vehicle and trailer locations, giving dispatchers real-time operational control.
Maintenance & Lifecycle Management
Integrate with Dynamics 365 Asset Management to schedule servicing, track maintenance, and extend asset lifecycles while reducing unplanned downtime.
Flexible Automation
Automate complex logistics workflows directly in Microsoft Dynamics 365 with RouteCTRL. Routes can be planned, calculated, and released automatically, with rules that assign vehicles and drivers, apply capability checks, and sequence stops.
Automated Route Planning
Generate and release routes automatically using pre-set business rules, cutting down on repetitive planning tasks.
Smart Resource Assignment
Assign vehicles, drivers, or operator groups based on capabilities, availability, and route requirements to ensure the right resources are matched every time.
Error-Free Execution
Automated capability checks and stop sequencing prevent mistakes, reduce manual rework, and keep deliveries moving on schedule.
Reporting
Transform transport data into actionable insights with RouteCTRL for Microsoft Dynamics 365. Every delivery and dispatch is captured in the system, with performance visualized through internal SSRS reports and Power BI dashboards. Managers gain the clarity to track costs, identify trends, and make faster decisions that strengthen supply chain performance.
Comprehensive Data Capture
Record every delivery, dispatch, and route activity inside Dynamics 365 for a complete operational record.
SSRS & Power BI Visualization
Access data through built-in SSRS reports or interactive Power BI dashboards, giving teams multiple ways to monitor performance.
Actionable Insights
Spot trends, control costs, and optimize resource use with reports that guide smarter, data-driven decisions across logistics operations.
Field Service
Manage service jobs with the same control you bring to deliveries. RouteCTRL for Microsoft Dynamics 365 allows you to create and assign tasks, schedule technicians, and manage recurring service routines. With live updates from the Operator App, managers gain visibility from assignment to completion ensuring faster response times, consistent service quality, and reliable outcomes.
Task Creation & Assignment
Easily create service jobs in Dynamics 365 and assign them to the right technicians or operator groups for clear accountability.
Technician Scheduling
Plan and coordinate technician schedules with precision, reducing delays and keeping service appointments on time.
Progress Tracking
Track service execution as technicians update tasks in the Operator App, giving managers instant visibility and customers consistent results.
Carrier Shipping (Beta)
Carrier Shipping integrates leading carrier services directly into Microsoft Dynamics 365, so you can manage labels, manifests, tracking, and costs from one system. Businesses gain simpler coordination, lower overhead, and more consistent delivery performance across all partners.
Multi-Carrier Integration
Work with trusted carriers such as DHL, UPS, and FedEx inside Dynamics 365. Select services per shipment while generating compliant labels and manifests automatically.
Centralized Oversight
Eliminate the need for multiple carrier portals. Shipments, tracking, and costs are consolidated in one platform for smoother operations and accurate records.
Delivery Performance
Gain visibility into carrier shipments. With unified management, businesses reduce delays, lower administrative effort, and maintain reliable customer service.
Last-Mile Delivery
Make the final leg of delivery and pickup your strongest advantage. RouteCTRL unifies last-mile execution with warehouse processes and provides real-time visibility across every stop. Businesses deliver faster and create a better customer experience where every mile matters.
Delivery Precision & Customer Experience
Give drivers precise instructions for every stop, from customer preferences to delivery notes. Fewer errors mean customers get exactly what they expect, while instant feedback feeds into performance tracking and continuous improvement.
Route Monitoring
Track drivers, routes, and exceptions in real time. Operations teams can step in quickly when issues arise, keeping deliveries on schedule and customers updated.
Automated Customer Updates
Send automatic notifications and live tracking links to recipients. Customers stay informed at every stage, reducing failed deliveries and cutting support inquiries.
Field Service
RouteCTRL Field Service equips dispatchers, coordinators, and technicians with the tools to manage service jobs, scheduling, and on-site execution. Embedded directly in Microsoft Dynamics 365, it keeps teams in control, reduces delays, and ensures every service is delivered on time and to standard.
Service Booking & Scheduling
Customers request installations, repairs, or service jobs directly through the Customer Portal with all details captured upfront. Dispatchers schedule tasks in Dynamics 365, ensuring proper assignment and fewer missed appointments.
Task Management with Custom ChecklistsTechnician Visibility at Scale
Technicians follow digital checklists step by step to complete service tasks accurately. These customizable forms prevent missed steps, capture photos and signatures, and build reliable records for compliance and performance tracking.
Coordinated Multi-Technician Jobs
Manage complex jobs requiring multiple specialists with ease. RouteCTRL lets technicians collaborate on the same service order, keeping individual assignments aligned and creating one unified record of progress.