RouteCTRL™ Customer Portal
Integrated with Microsoft Dynamics 365, the Customer Portal gives direct access to order status, proof of delivery, and pickup records. Shipments can be tracked in real time on any device using a tracking reference.
Features
The Portal That Puts Customers in Control
Shipment Tracking
Keep your customers informed with RouteCTRL’s intuitive shipment tracking through the Customer Portal offering real-time visibility throughout the delivery process.
Live Status Updates
Customers see each shipment’s progress in real time, from dispatch to delivery.
Shipment Map View
The live map view confirms completed deliveries and pickups for transparency.
Unique Tracking References
Every shipment is tracked individually, for accuracy across multiple orders.
Proof of Delivery/Pickup/Service
Every delivery, pickup, or service is documented with proof of delivery, service, and pickup documents available to customers anytime through the Customer Portal.
Detailed Records
Downloadable proof documents include confirmation images, package and item details, sender/recipient data, signatures, and geo-tagged delivery maps.
Image Confirmation
Delivery and pickup photos are accessible in view-only format, making shipment verification fast and simple.
Convenient Portal Access
Customers can view and download their proof documents anytime from the portal.
Customer Feedback
Give customers a voice after every delivery or service, helping you measure satisfaction and address issues quickly.
Instant Ratings
Customers share quick feedback after each delivery, with responses captured in real time so your team can resolve issues fast and refine service quality.
Actionable Insights
Feedback syncs into Dynamics 365, enabling faster response and continuous service improvement.
Build Trust
Transparent feedback strengthens customer relationships and loyalty over time.
Order Details
Easily access a complete record of past deliveries, pickups, and current orders all in one place. The advanced search feature makes it easy to find specific orders using tracking references, order numbers, dates, or custom references, streamlining order management and information retrieval.
All Orders, One View
Centralized order history for quick reference and full visibility across operations.
Search by tracking number, date, or custom fields
Find what you need fast with flexible filters and advanced lookup options.
Simplify audits, support, and order tracking
Reduce time spent digging through records with organized, searchable order data.
Delivery Instructions
Keep deliveries accurate and efficient with real-time updates sent directly to the RouteCTRL™ Operator App.
Flexible Updates
Send or modify instructions anytime before an order is completed, ensuring the latest information is always available.
Detailed Guidance
Share gate codes, contact details, or special handling notes so drivers have exactly what they need.
Instant Sync
All updates push immediately to the Operator App, keeping drivers aligned without delay.
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Location Confirmation
Confirm every delivery, pickup, or service at the right place with built-in GPS validation.
Precise GPS Verification
Drivers confirm each stop at the exact location, giving you confidence that orders are handled correctly.
Clear Proof
Every confirmation is tied to GPS coordinates, creating a reliable record.
Customer Validation
Customers can review and confirm service points in real time for added transparency.
Comprehensive Overview
Get complete visibility into all orders through a live dashboard covering scheduled, active, and completed shipments.
Flexible Filtering
Filter orders by timeframes such as this week, last week, or monthly views, so you can focus on the periods most relevant to your operations.
Detailed Order Insights
Drill down into each order to see shipment details, quantities, delivery instructions, and progress updates, ensuring nothing slips through the cracks.
Performance Monitoring
Use historical and current data to spot trends, measure efficiency, and identify areas for improvement in your logistics process.